Using TechSmith Relay From Home

Recording your lectures from home is quick and easy to do. Once you have a lecture recording account and course profile, you will be ready to record and submit your videos in no time.

Download and install the software

Log in to your online dashboard at

After you've logged in, go to the Client Downloads section.

You will be prompted to download the installer for your operating system. 



Your web browser may flag the installer as potentially dangerous as they are coming from an untrusted website. You can disregard the warnings and continue to install the software. The software from this site is safe and will not harm your computer.

Do you have a Quick Start guide?

Yep. You can find it here. If you'd like those details with a bit more text, keep reading...

Launch TechSmith Relay

On a Windows machine, you will find TechSmith Relay either by the shortcut icon on your desktop (If you chose that option during the installation), or by clicking on the Windows start button and navigating to the list of available applications. Typing “TechSmith Relay” after you click the start button will reveal the software as well.

On an Apple (Mac) machine, you can click on the LaunchPad icon in the Dock. You can either start to type “TechSmith Relay” or, if you see the icon already, then click on it to launch it.

Configuring Microphone Input

If you just pressed record at this point, the TechSmith Relay software would record your screen and whatever audio it ‘hears’ from the built-in microphone on your computer. If you have a a USB microphone attached and would like to use that instead you will have to click on the Audio icon to select that microphone. On the Audio page you will also see that you can choose whether you'd like to silence sounds from your computer system though system sound need to be left enabled if you want your viewers to hear sound from a video you may play (e.g. YouTube).

Make sure you perform a quick  test before you start your  recording session to avoid disappointment in finding your recording is too quiet after you've made it available to students. Just a 10 second test will give you the confidence that the screen and audio will be recorded as you expect.

Start Recording

Click the red ‘Record’ button to start your  recording. If you have more than one monitor, you will be prompted to choose the one you'd like to be recorded (you can only pick one and can't switch between them while you're recording). If you’re using PowerPoint, ensure the monitor you choose is the one with your slides in Fullscreen mode. Once you click the button, a three second countdown window will appear. Once the countdown finishes, the window will automatically hide itself in the System Tray (Windows) or the Dock (Mac). You can click on the minimized icon when you’re finished, to bring the window back to full size, so that you can  stop the recording.

As you're not delivering a lecture in a classroom you may want to consider breaking your content into shorter recordings to give yourself regular breaks. You can also use the Pause button during a recording. Just click the button again to restart the recording.

When you click the Stop button, the Preview window will appear. From here, you can review your recording. You can also trim the start and end of the lecture if you like. Perhaps to remove everything prior to making your PowerPoint fullscreen at the start, and to just before you stopped the recording at the end.

Once you're ready, click the ’Submit’ button to initiate the uploading process. If you're not happy with the recording and want to start over, you can click the ‘Discard’ button you'll be taken back to the recording window.

What happens after I click ‘Submit’?

When you click the ‘Submit’ button your recording will start to upload to the TechSmith Relay server for encoding. How long this takes depends on your internet connection. If you're recording on a laptop be aware that uploads will pause if you close the laptop or put it to sleep (it will restart immediately when the laptop is awake). Another good reason to consider a series of short recordings. If you're interested you can watch the progress of the upload by logging into You'll see the percentage of the upload and get a sense of how much longer it may take over your connection.

All the uploading will happen in the background, so you can start another recording almost immediately. Once your recording has published you will receive an email with a url link to the recording which you can share with students, or if you've opted to have your recordings go directly to your Moodle course you will find the recording in the Lecture Recordings forum.


The TechSmith Relay system usually delivers your recording within a 24 hour timeframe. There are rare times where it may take more than 24 hours to be processed.

If you find you have any issue at this point, please contact us at

Is there anything else I need to know?

Slow upload and/or processing time(s)

Upload times depend on your internet connection but processing times depends how many recordings are ahead of you in the queue. You can log into the server ( to follow the process of your own recording, though you cannot see the entirety of the queue itself. Don't panic, your recording with get to the front on the line in time.

If TechSmith Relay recorder crashes

If you are in the middle of recording a video and the TechSmith Relay software crashes, don’t panic. Restarting the TechSmith Relay software should allow you to restart you're recording where you left off. Should you want to start over at this point, you can also discard the recording and start over. If the program crashes again, try restarting the computer. That fixes many issues and restarting your computer periodically is good practice to keep it healthy and functioning well. If that still doesn’t work, it could be a peripheral connected to the computer or, it could be that you’re running software in parallel to TechSmith Relay recorder, and that they’re competing for the computer’s resources. Try unplugging any devices your not currently using and quitting any software you're not using.

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