Introduction

The Virtual Background option is not showing on the Meeting settings on Zoom Client Application.

Please see potential reasons below:

Your computer may be too old

Please ensure your computer specifications meet the minimum requirements to use virtual backgrounds. Please see minimum requirements for Virtual Backgrounds on the link below:

https://support.zoom.us/hc/en-us/articles/360043484511-System-requirements-for-Virtual-Background

Your computer's operating system may be out-of-date

Please ensure your Operating System meets the minimum requirements to use virtual backgrounds. Please see minimum requirements for Virtual Backgrounds on the link below:

https://support.zoom.us/hc/en-us/articles/360043484511-System-requirements-for-Virtual-Background

Please ensure that you keep your Operating System up-to-date. Please see the links below for instructions on how to update your Operating System:

Windows - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2

Mac - https://support.apple.com/en-ca/HT201541

Other potential reasons

Virtual Backgrounds may not be enabled in your settings - Please follow the instructions below in order to enable Virtual Backgrounds in your Zoom Settings:

1. Visit mms.yorku.ca
2. Click Sign In near the top right corner of the page
3. If not already signed in, pleas sign in using your Passport York credentials (Username and Password)
4. Click Settings on the left side of the page
5.  Search the page or scroll down to Virtual Background and ensure that it is switched on.

If you have a new computer, and you still have this problem

After you have ruled out the potential reasons above, if you are still having trouble with Virtual Backgrounds, please send an email to askit@yorku.ca with full details of the issue and screenshots of any error messages that you see.