There may be times when students are in touch to say that their experience when taking an online quiz in Moodle wasn't as they had expected, for example, their internet connection timed out during the quiz, or they were having access issues and weren't able to get to the quiz, or their time ran out etc . When these situations come up, it's helpful to be able to look at the quiz reports available to you so you can determine the best method to assist the student with their concern.
How to access quiz reports
From within your quiz go to the Quiz Administration menu
This report will show you all of the students attempts, when they started the quiz, when the ended the quiz, how long they took to take the quiz and which of their questions were marked correct or incorrect. There is a link to Review attempt under each students name so you can have a more detailed view of when they answered each question.
Using the filters at the top of the page you can further fine tune which users you'd like to see, for example those who haven't attempted the quiz at all or any attempts that have not been submitted.
From here you can also reset any attempt for students, by placing a checkmark next to the students name and using the Delete Selected Attempts button
The responses report is very similar to the grades report except it will show you the answers that each student provided for each question.
The statistics report gives you a statistical analysis of the quiz and questions and some useful insights into how students are responding to questions, whether questions are broken or if random variants are fair. A detailed explanation of this report can be found here.
Manual grading report
Some questions, like multiple choice, are graded automatically, others require an element of manual grading. This report gives you easy access to a view of questions that need to be graded or have already been graded.
Your course logs can help too
Your course logs might also give you some information about issues students may have encountered. Consider, for example, that a student went into the wrong quiz or being able to see that a student navigated out of your course when they were taking the quiz. Looking through your course logs can help you try to understand what could have happened.