Instructor FAQ

  1. How do I access my eClass Course?

    Login to eClass You'll need a Passport York username and password to login to eClass.   Students: Setting up...

  2. How do I make my course available to students?

    We make courses hidden from students by default so that you can work on organizing your content behind closed...

  3. Not seeing all of your courses?

    There are a few reasons you might not see the list of courses you are expecting to see. Your...

  4. How do I change my password in eClass?

    Access to eClass requires a Passport York username and password.  If you have forgotten your username and/or password, or...

  5. How do I increase the number of topics/weeks in my course?

    In Moodle, select Turn editing on from the drop down menu at the top right of the course home page (In...

  6. How do I add an instructor or TA to my course?

    Students enrolled in your course will be automatically added to your eClass course. We'll even take care of removing...

  7. How do I request Lecture Recording for my course?

    You can request Lecture Recording from within the Moodle course request form. If you have already requested a Moodle...

  8. How do I upload a file?

    Drag and Drop your files directly from your computer to your course page Select Turn editing on at the top...

  9. How can I see what my students see?

    You can switch your role to a student role to take a look at your course page through the...

  10. How do I request an eClass course?

    If you are an Instructor, you are automatically enrolled into the course you are teaching. You are automatically assigned...

  11. How do I change my email address in eClass?

    You can change your email address through your eClass profile. It is important to set a valid email address...

  12. How to change my email notification settings

    Notification emails are used to alert you about events in eClass, but sometimes you might find you are getting...

  13. Who should I contact if I have questions about eClass?

    For eClass related inquiries, please contact your faculty technical support group as listed below. School of the Arts, Media,...

  14. How to shuffle questions in a quiz?

    From within your course, click on the quiz name From the quiz page, click the cogwheel then select Edit quiz...

  15. Why I can’t find TA, when trying to enrol them in a course?

    If entering the user’s email address/name does not find any match, it’s due to one of the following reasons:...

  16. How do I add a non-york user to my eClass course

    At times you may require to add a non-york community member to your eClass course. External community members requiring...

  17. Why can't my students see their grades?

    If your students have reported that they are unable to see their grades, there could be several possible reasons....

  18. I'm being asked for a bypass code at login, where do I get one?

    If you are prompted to enter a bypass code, please click "Add a new device" and follow the prompts...

  19. Turnitin error "This paper was submitted to a class that is expired and is currently in read-only mode"

    Why do I see this error? Turnitin assignments are created with a start date, due date, and a post...

  20. Why can't students see feedback I've given them on an assignment?

    There may be a number of reasons why student are unable to view their feedback on an assignment. Follow...

  21. What does "Suspended" mean?

    Suspended is a status used for participants who are no longer enrolled in a course.  Users with suspended status...

  22. How can I remove Suspended students from my course?

    The student enrolment is an automatic process, and suspended users will be automatically removed. There are no actions required...

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